Refund Policy

1. Policy Overview

IPTVISA aims to provide clear service descriptions, fast activation, and responsive support. Because digital services and access credentials can be delivered instantly, refund eligibility depends on the product type, activation status, technical review, and customer cooperation with troubleshooting.

2. Refund Review Window

For IPTV subscription plans that include a stated quality guarantee, customers should contact us within the guarantee period shown on the product page or checkout page. Requests submitted after the relevant review window may be declined unless required by applicable law.

App activation products are reviewed separately because they may involve third-party app identifiers, manual activation, and non-reversible license or activation steps.

3. Eligible Refund Situations

A refund or partial refund may be considered when:

• The order was paid but not delivered within a reasonable time and support cannot resolve delivery.
• The service does not work after reasonable troubleshooting and the issue is confirmed on our side.
• A duplicate payment was made for the same product by mistake.
• An app activation cannot be completed because of a verified activation problem that support cannot correct.

4. Non-Refundable Situations

Refunds are generally not available when:

• Credentials, app activation, or access details were delivered and the product works as described.
• The issue is caused by unsupported devices, outdated apps, poor internet speed, VPN restrictions, ISP blocking, or incorrect customer setup.
• The customer refuses reasonable troubleshooting steps or does not provide requested details.
• The customer shared credentials, exceeded connection limits, resold access, or violated acceptable use rules.
• The customer purchased the wrong plan or app activation despite the product description being visible before purchase.

5. Troubleshooting Before Refund

Before approving a refund, IPTVISA may ask the customer to test another supported app, restart the device, check internet speed, provide screenshots, confirm playlist format, test without VPN, or share the exact error message. This process helps distinguish a service-side issue from a device, app, or network issue.

6. Processing Approved Refunds

If a refund is approved, it is processed through the available payment route where possible. Processing times depend on the payment provider, bank, card issuer, crypto network, or manual payment method used. IPTVISA is not responsible for delays caused by third-party payment processors.

7. Replacements And Credits

In some cases, we may offer a replacement line, reset, extra support, extension, account correction, or service credit instead of a refund. The solution depends on the issue, order history, and technical review.

8. How To Request A Refund Review

1. Email [email protected] or call +447492218230.
2. Include your name, order date, plan name, payment reference, and contact method.
3. Describe the issue clearly and attach screenshots where possible.
4. Wait for support to review, troubleshoot, and confirm the outcome.